I recently bought a bike from Italy and was disappointed to find that when I opened the box, the retailer had literally packed it and sent it without checking and setting up gears etc. Like a child at Christmas not being able to play with the new toy I rang Steel Town Cycles who were there within the hour to collect the bike. Over the moon when it was ready to collect, great job done, over and beyond what was expected. Brakes and gears all re-routed to reflect uk set up rather than Euro! Thank you!